Email Volume Optimization at LinkedIn
published: Sept. 22, 2016, recorded: August 2016, views: 2096
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Online social networking services distribute various types of messages geared towards providing increased value to their members. Common types of messages include news, connection requests, membership notifications, promotions, and event notifications. Such communication, if used judiciously, can provide an enormous value to the members. However sending a message for every instance of news, connection request, or the like can result in an overwhelming number of messages in a member’s mailbox. This may result in reduced effectiveness of communication if the messages are not sufficiently relevant to the member’s interests, and potentially a poor brand perception. In this paper, we discuss our strategy and experience with regard to the problem of email volume optimization at LinkedIn. In particular, we present a cost-benefit analysis of sending emails, the key factors to administer an effective volume optimization, our algorithm for volume optimization, the architecture of the supporting system, and experimental results from online A/B tests.
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