Email Volume Optimization at LinkedIn
published: Sept. 22, 2016, recorded: August 2016, views: 2099
Report a problem or upload filesIf you have found a problem with this lecture or would like to send us extra material, articles, exercises, etc., please use our ticket system to describe your request and upload the data.
Enter your e-mail into the 'Cc' field, and we will keep you updated with your request's status.
Online social networking services distribute various types of messages geared towards providing increased value to their members. Common types of messages include news, connection requests, membership notifications, promotions, and event notifications. Such communication, if used judiciously, can provide an enormous value to the members. However sending a message for every instance of news, connection request, or the like can result in an overwhelming number of messages in a member’s mailbox. This may result in reduced effectiveness of communication if the messages are not sufficiently relevant to the member’s interests, and potentially a poor brand perception. In this paper, we discuss our strategy and experience with regard to the problem of email volume optimization at LinkedIn. In particular, we present a cost-benefit analysis of sending emails, the key factors to administer an effective volume optimization, our algorithm for volume optimization, the architecture of the supporting system, and experimental results from online A/B tests.
Link this pageWould you like to put a link to this lecture on your homepage?
Go ahead! Copy the HTML snippet !