SearchBuddies: Bringing Search Engines into the Conversation

author: Brent Hecht, Department of Electrical Engineering and Computer Science, Northwestern University
published: July 25, 2012,   recorded: June 2012,   views: 79
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Slides

Slides
0:00 SearchBuddies
0:28 Conference seats
0:42 Long conferences
0:54 Use a traditional search engine... (1)
0:56 Use a traditional search engine... (2)
1:08 ...ask a status message question. (1)
1:34 ...ask a status message question. (2)
1:46 Status message questions are a growing phenomenon: (1)
1:58 Status message questions are a growing phenomenon: (2)
2:07 Status message questions are a growing phenomenon: (3)
2:15 Status Message Questions vs. Traditional Search (1)
2:21 Status Message Questions vs. Traditional Search (2)
2:24 Status Message Questions vs. Traditional Search (3)
2:27 Status Message Questions vs. Traditional Search (4)
2:29 Status Message Questions vs. Traditional Search (5)
2:31 Status Message Questions vs. Traditional Search (6)
2:37 Status Message Questions vs. Traditional Search (7)
2:40 Status Message Questions vs. Traditional Search (8)
2:46 Status Message Questions vs. Traditional Search (9)
3:04 Status Message Questions vs. Traditional Search (10)
3:20 Google vs. Bing (1)
3:24 Google vs. Bing (2)
3:28 Google vs. Bing (3)
3:35 Social networks vs. Search (1)
3:38 Social networks vs. Search (2)
3:55 Social networks vs. Search (3)
4:11 Social networks vs. Search (4)
4:38 Social networks vs. Search (5)
4:43 Socially-Embedded Search Engines (1)
5:02 Socially-Embedded Search Engines (2)
5:08 Socially-Embedded Search Engines (3)
5:20 SearchBuddies a prototype socially-embedded search engine (1)
5:42 SearchBuddies a prototype socially-embedded search engine (2)
5:47 SearchBuddies a prototype socially-embedded search engine (3)
5:53 Socially-Embedded Search Engines: Key exploratory research questions (1)
5:59 Socially-Embedded Search Engines: Key exploratory research questions (2)
6:11 Socially-Embedded Search Engines: Key exploratory research questions (3)
6:15 Socially-Embedded Search Engines: Key exploratory research questions (4)
6:20 Contributions (1)
6:27 Contributions (2)
6:32 Contributions (3)
6:39 Contributions (4)
6:44 Contributions (5)
6:49 Example
6:55 Example - When to respond? (1)
6:58 Example - How to participate? (1)
7:00 Example - What to say? (1)
7:03 Example - When to respond? (2)
7:14 Example - Married
7:35 Example - Question (1)
7:41 Example - Question (2)
7:44 Example - How to participate? (2)
7:56 Example FB New Message
8:11 Example - Cell phone in Hawaii
8:21 Facebook App & Facebook Accounts
8:30 Example - What to say? (2)
8:51 SearchBuddies Investigator vs. SearchBuddies Social Butterfly
8:59 Major Open Challenges
9:34 Major Open Challenges - Satisficing Solutions
10:00 SearchBuddies Investigaetore
10:02 SearchBuddies Investigaetore - Search API
10:05 SearchBuddies Investigaetore - Domain Whitelist
10:23 Example Amazon (1)
10:37 Example Amazon (2)
10:41 Example Chinese Food (1)
10:49 Example Chinese Food (2)
10:54 Soshul Butterflie
11:05 Soshul Butterflie - Ensemble Entity Extractor
11:10 Soshul Butterflie - Friends' interests and places
11:18 Example - Dancing (1)
11:30 Example - Dancing (2)
11:40 Example - Restaurant in SF
11:57 Contributions (6)
12:04 122 participants signed up
12:07 3 month-long deployment
12:10 82% of participants were recruited via snowball sampling
12:14 18% were recruited via a Facebook advertisement
12:20 278 was the median number of friends for our participants
12:28 262 questions
12:35 262 questions - answered 58 (Investigaetore)
12:39 262 questions - answered 70 (Butterflie)
12:43 Results from deployment (1)
12:51 Results from deployment (2)
13:11 Example - Yes
13:20 Example - Thanks
13:39 Example - "poop" (1)
13:45 Example - "poop" (2)
13:50 Example - "poop" (3)
13:56 Example - "poop" (4)
14:02 Example - "poop" (5)
14:12 Example - "poop" (6)
14:18 Likes
14:37 Results from deployment (3)
14:49 bad responses: deleting (1)
14:59 bad responses: deleting (2)
15:05 bad responses: deleting (3)
15:09 bad responses: deleting (4)
15:16 bad responses: (harsh) commenting (1)
15:32 bad responses: (harsh) commenting (2)
15:38 bad responses: (harsh) commenting (3)
15:49 bad responses: (harsh) commenting (4)
15:57 bad responses: joking
16:30 bad responses: ignoring
16:53 Results from deployment (4)
17:02 bad responses: deleting (5)
17:17 Example - SearchBuddies user (1)
17:41 Example - SearchBuddies user (2)
17:49 Images (1)
18:05 Images (2)
18:10 Images (3)
18:15 Contributions (7)
18:21 Design Implications
18:26 Design Implications: Challenges
18:29 Design Implications: Opportunities Challenges - #1
18:33 Relevance quality metrics
18:45 Relevance not a consideration at all!
19:02 Socially-Embedded Search Engines (1)
19:07 Socially-Embedded Search Engines (2)
19:14 Socially-Embedded Search Engines (3)
19:20 Conformance Metrics (1)
19:25 Conformance Metrics (2)
19:39 Socially-Embedded Search Engines (4)
19:41 Socially-Embedded Search Engines (5)
19:43 Socially-Embedded Search Engines (6)
19:44 Socially-Embedded Search Engines (7)
19:46 Socially-Embedded Search Engines (8)
19:49 Towards workable conformance...
19:55 Towards workable conformance... - The strength prediction
19:58 Towards workable conformance... - Automated group creation
20:02 Design Implications: Challenges - #2
20:25 Example - Hell
20:31 “When in doubt, leave it out!” vs. Always return something!
20:48 Design Implications: Opportunities
20:58 Design Implications: Opportunities - #1
21:02 Example - "poop" (7)
21:10 Example - "poop" (8)
21:13 Example - "poop" (9)
21:18 Design Implications: Opportunities - #2
21:26 Time available to return results... (1)
21:38 Time available to return results... (2)
21:56 Slow search (1)
22:04 Slow search (2)
22:06 Slow search (3)
22:08 Slow search (4)
22:11 Slow search (5)
22:21 Design Implications: Opportunities - #3
22:44 Positive Feedback
22:55 Negative Feedback
23:10 Future work (1)
23:17 Future work (2)
23:42 Future work (3)
23:45 Future work (4)
23:49 Future work (5)
23:54 Contributions (8)
24:22 Thanks

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Description

Although people receive trusted, personalized recommendations and auxiliary social benefits when they ask questions of their friends, using a search engine is often a more effective way to find an answer. Attempts to integrate social and algorithmic search have thus far focused on bringing social content into algorithmic search results. However, more of the benefits of social search can be preserved by reversing this approach and bringing algorithmic content into natural question-based conversations. To do this successfully, it is necessary to adapt search engine interaction to a social context. In this paper, we present SearchBuddies, a system that responds to Facebook status message questions with algorithmic search results. Via a three-month deployment of the system to 122 social network users, we explore how people responded to search content in a highly social environment. Our experience deploying SearchBuddies shows that a socially embedded search engine can successfully provide users with unique and highly relevant information in a social context and can be integrated into conversations around an information need. The deployment also illuminates specific challenges of embedding a search engine in a social environment and provides guidance toward solutions.

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