The 26th Annual CHI Conference on Human Factors in Computing Systems

Measuring Trust in Wi-Fi Hotspots

author: Tim Kindberg, Department of Computer Science, University of Bath

Description

We describe a novel experimental methodology to measure trustin Wi-Fi hotspots. We found that decisions to access an unfamiliar hotspot may turn on locative images in its home page.

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*Slides*
0:00	chi08_kindberg_mtw_Page_01
0:05	Measuring Trust in Wi-Fi Hotspots
0:34	Talk Overview
1:18	Situated services (1)
2:10	Situated services (2)
2:58	Man-in-the-middle attack
3:57	Will I get phished?
5:10	Existing research – e-commerce sites (1)
5:38	Existing research – e-commerce sites (2)
6:11	Locative cues
7:01	Trust hypotheses
7:30	Measuring trust in situ and in absentia
8:14	Experimental set-up (1)
9:04	Experimental set-up (2)
9:34	Choosing the venues (1)
9:42	Choosing the images (2)
10:02	Risk?
11:01	„Wi-Fi hotspot‟ sends login PIN by SMS
12:08	Each individual sees same image on all pages
12:51	Phishing criterion
13:59	„Wi-Fi hotspot‟ sends login PIN by SMS
14:16	Results (1)
14:42	Results (2)
15:16	Results (3)
15:57	Trust in Wi-Fi hotspots
16:20	Discussion: phishing rates
17:43	Discussion: effect of locativity
18:34	Discussion: Methodology (1)
19:28	Discussion: Methodology (2)
20:17	Continuing work
20:59	Take-away
21:14	Questions?

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