The 1st ACTIVE Summer School 2009 - Bled

KM at the Customer Front-Line: The BT Case Study in ACTIVE

author:Paul Warren, British Telecommunications Plc.
published: Oct. 20, 2009, recorded: September 2009, views: 7

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Slides

Slides
0:00	KM at the customer front-line - The BT case study in ACTIVE
0:54	Why case studies?
3:06	KM at the customer front-line - a greenfield site
5:06	Trialists
6:50	How they work
10:10	Understanding their needs
13:26	Help with knowledge sharing
19:14	Context switching
22:34	Our solution – next 6 months
24:14	Semantic MediaWiki
25:46	MediaWiki
26:10	Semantic MediaWiki (1)
27:58	A semantic view of London
29:50	Querying the Semantic MediaWiki
31:26	Semantic MediaWiki in BT case study
32:58	Categories
33:58	Proposal : Smith and Williamson
34:22	Proposal : Smith and Williamson (1)
34:30	Proposal : Smith and Williamson (2)
35:02	Proposes product BT Net Premium
35:26	Proposal: Phoenix
35:30	ACTIVE Knowledge WorkSpace (AKWS)
35:50	Opening a file normally
36:30	Opening a file from context
36:54	Tagging in an application
37:58	Sharing through tagging
38:31	Sharing through context
40:02	Context in email (mock-up)
42:14	Tagging a document (mock-up)
42:51	Learning context and process
44:41	TNT (Time-Network-Text) Architecture
45:20	Intuition behind developed model
45:26	Examples of Processes, Tasks, Contexts
47:12	Validating the prototype
48:24	Validating the prototype (1)
49:46	User assessment criteria
50:22	Summing-up
50:37	Other topics
56:50	Thank you!

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