How to Foster e-Competence in the Public Sector? - A Mixed-Method Study Using the Case of BPM

author: Michael Koddebusch, University of Münster
published: Sept. 1, 2021,   recorded: August 2021,   views: 8

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Reviews and comments:

Comment1 Nicholas Robinson, September 6, 2021 at 10:32 a.m.:

The gentle supportive approach for elected representatives on the one hand is sound. Adult brains tend to be less plastic than childrens'.
In my UK experience of adult training and teaching, persuasion encouragement and collaboration are better than coercion. ICT training needs to be ongoing as the technology is still rapidly evolving. ICT skills acquired 5-10 years ago require regular updates (as I learned to my cost).
From an historical perspective, public servants were always required to be bright (intelligent) and selected for grammar school education and recruitment into the civil service. Paper-based administration had a relative static skill set. Perhaps children could be encouraged in school to help their parents with ICT skills?
For elected representatives, a rising tide lifts all boats: their skills and deployment will be driven increasingly by an ability to use social media?

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