Quality – yesterday, today, tomorrow

Published on Nov 24, 20113542 Views

SZKO 2011 - Portorož

Quality yesterday, today, tomorrow00:00

Priority of Quality Management in top executives’ agenda02:04

What happened to quality management?07:11

Quality in industry, till the 80’s10:02

The most significant advances in Q. Management 10:03

The main features of quality management 10:48

The quality revolution of the 80’s and the "Golden Age" of quality11:34

The main innovations that took place in the “Golden age of quality” (1980-2000); their purpose and diffusion.11:37

Quality management models born in the "Golden Age" of quality.12:03

The strategic dimension of «doing the right things» is rarely assumed13:38

Loop 1): from customer expectations to the value proposition ...14:14

Further logical developments of TQM models that were not pursued17:53

Doing the right things and doing them right: The Yin and Yang of Q. Management18:43

Successful organizations care of both identifying/ doing the right things and doing them right21:33

Making the organization and its management fit for its purpose is a top managemernt responsibility23:04

How the weight of technical and organizational problems varies with the increase in size and complexity of the organization.25:41

Size of the organization is a critical variable in relation to the choice and use of a model.29:26

Quality today (from year 2000 to our days)30:10

Quality decline starts jn the West.30:19

Using TQM/Excellence models improperly.31:18

The Fox and Grape Syndrome32:49

What about tomorrow?33:23

Shall we accept the quality decline?33:26

Injecting systems thinking into quality thinking.34:16

A systemic view of the organizational system and its environment (case of a company).36:08

Another representation of the system that leads to the more familiar representation of the next slide.38:40

Conceptual model for organisational improvement (or “Excellence Model”)40:20

The “Value generation cluster”, the elementary cell of a networked organization.41:10

What quality management model do you need?43:10

Thanks for your attention!44:54