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Quality – yesterday, today, tomorrow
Published on Nov 24, 20113539 Views
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Chapter list
Quality yesterday, today, tomorrow00:00
Priority of Quality Management in top executives’ agenda02:04
What happened to quality management?07:11
Quality in industry, till the 80’s10:02
The most significant advances in Q. Management 10:03
The main features of quality management 10:48
The quality revolution of the 80’s and the "Golden Age" of quality11:34
The main innovations that took place in the “Golden age of quality” (1980-2000); their purpose and diffusion.11:37
Quality management models born in the "Golden Age" of quality.12:03
The strategic dimension of «doing the right things» is rarely assumed13:38
Loop 1): from customer expectations to the value proposition ...14:14
Further logical developments of TQM models that were not pursued17:53
Doing the right things and doing them right: The Yin and Yang of Q. Management18:43
Successful organizations care of both identifying/ doing the right things and doing them right21:33
Making the organization and its management fit for its purpose is a top managemernt responsibility23:04
How the weight of technical and organizational problems varies with the increase in size and complexity of the organization.25:41
Size of the organization is a critical variable in relation to the choice and use of a model.29:26
Quality today (from year 2000 to our days)30:10
Quality decline starts jn the West.30:19
Using TQM/Excellence models improperly.31:18
The Fox and Grape Syndrome32:49
What about tomorrow?33:23
Shall we accept the quality decline?33:26
Injecting systems thinking into quality thinking.34:16
A systemic view of the organizational system and its environment (case of a company).36:08
Another representation of the system that leads to the more familiar representation of the next slide.38:40
Conceptual model for organisational improvement (or “Excellence Model”)40:20
The “Value generation cluster”, the elementary cell of a networked organization.41:10
What quality management model do you need?43:10
Thanks for your attention!44:54