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Call centre knowledge acquisition and decision support prototype
Published on Oct 30, 20132229 Views
The purpose of this paper is to present the approach to knowledge acquisition and computer reasoning support in a call center environment. The common problem in such environments (especially in techni
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Chapter list
Call Centre Knowledge Acquisition And Decision Support Prototype00:00
The paper00:00
Objectives02:14
Implementation03:56
Ontology07:32
A simple sketch08:27
Prototype10:33
Future work14:12