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Call centre knowledge acquisition and decision support prototype
Published on 2013-10-302237 Views
The purpose of this paper is to present the approach to knowledge acquisition and computer reasoning support in a call center environment. The common problem in such environments (especially in techni
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Presentation
Call Centre Knowledge Acquisition And Decision Support Prototype00:00
The paper00:00
Objectives02:14
Implementation03:56
Ontology07:32
A simple sketch08:27
Prototype10:33
Future work14:12