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Call centre knowledge acquisition and decision support prototype

Published on Oct 30, 20132235 Views

Zala Herga

The purpose of this paper is to present the approach to knowledge acquisition and computer reasoning support in a call center environment. The common problem in such environments (especially in techni

SiKDD 2013 - Ljubljana

Related categories

Artificial IntelligenceData Mining

Chapter list

Call Centre Knowledge Acquisition And Decision Support Prototype00:00
The paper00:00
Objectives02:14
Implementation03:56
Ontology07:32
A simple sketch08:27
Prototype10:33
Future work14:12