0.25
0.5
0.75
1.25
1.5
1.75
2
User Support for the Digital Humanities
Published on Feb 07, 202044 Views
Related categories
Chapter list
User Support for the Digital Humanities00:00
Introduction00:47
Basic Concepts: Tickets - 102:08
Basic Concepts: Tickets - 203:25
Basic Concepts: Queues - 104:09
Basic Concepts: Ticket Delegation - 105:23
Basic Concepts: Ticket Delegation - 206:34
Distributed Support within CLARIN-D - 106:56
Distributed Support within CLARIN-D - 207:20
Service Level Agreements and KPIs07:34
Integrated Centres and Partners08:41
Joining Forces with DARIAH-DE09:44
Developer view to OTRS10:30
Email tickets filtering12:00