20. letna konferenca SZKO 2011: Kakovost včeraj, danes, jutri

Quality – yesterday, today, tomorrow

author: Tito Conti, Organizational Systems Fitness
published: Nov. 24, 2011, recorded: November 2011, views: 199

Slides

Slides
0:00	Quality yesterday, today, tomorrow
2:04	Priority of Quality Management in top executives’ agenda
7:11	What happened to quality management?
10:02	Quality in industry, till the 80’s
10:03	The most significant advances in Q. Management
10:48	The main features of quality management
11:34	The quality revolution of the 80’s and the "Golden Age" of quality
11:37	The main innovations that took place in the “Golden age of quality” (1980-2000); their purpose and diffusion.
12:03	Quality management models born in the "Golden Age" of quality.
13:38	The strategic dimension of «doing the right things» is rarely assumed
14:14	Loop 1): from customer expectations to the value proposition ...
17:53	Further logical developments of TQM models that were not pursued
18:43	Doing the right things and doing them right: The Yin and Yang of Q. Management
21:33	Successful organizations care of both identifying/ doing the right things and doing them right
23:04	Making the organization and its management fit for its purpose is a top managemernt responsibility
25:41	How the weight of technical and organizational problems varies with the increase in size and complexity of the organization.
29:26	Size of the organization is a critical variable in relation to the choice and use of a model.
30:10	Quality today (from year 2000 to our days)
30:19	Quality decline starts jn the West.
31:18	Using TQM/Excellence models improperly.
32:49	The Fox and Grape Syndrome
33:23	What about tomorrow?
33:26	Shall we accept the quality decline?
34:16	Injecting systems thinking into quality thinking.
36:08	A systemic view of the organizational system and its environment (case of a company).
38:40	Another representation of the system that leads to the more familiar representation of the next slide.
40:20	Conceptual model for organisational improvement (or “Excellence Model”)
41:10	The “Value generation cluster”, the elementary cell of a networked organization.
43:10	What quality management model do you need?
44:54	Thanks for your attention!

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