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User Support for the Digital Humanities

Published on Feb 07, 202041 Views

Tommi A Pirinen

CLARIN Annual Conference 2019 - Leipzig

Related categories

HumanitiesSocial Sciences

Chapter list

User Support for the Digital Humanities00:00
Introduction00:47
Basic Concepts: Tickets - 102:08
Basic Concepts: Tickets - 203:25
Basic Concepts: Queues - 104:09
Basic Concepts: Ticket Delegation - 105:23
Basic Concepts: Ticket Delegation - 206:34
Distributed Support within CLARIN-D - 106:56
Distributed Support within CLARIN-D - 207:20
Service Level Agreements and KPIs07:34
Integrated Centres and Partners08:41
Joining Forces with DARIAH-DE09:44
Developer view to OTRS10:30
Email tickets filtering12:00